|Date / Time:||3/31/2010 3:14 pm AST|
I am so frustrated right now. Late February I placed an order online at First
Bank for a check reorder, and received a confirmation. Several weeks go
by, no checks. I called and Harland told me that we can no longer order
checks online, and that I'd have to go to the bank.
I dropped the check order form in the ATM at the Cruz Bay branch on
3/18/10 (I have the ATM receipt). Still no checks, as of today. I went
upstairs to customer service and was told, quite rudely, that I shouldn't
have used the ATM and that tellers don't handle check reorders.
Apparently, it would be too difficult for a teller to send the reorder slip
UPSTAIRS. The woman who I was working with did reorder them, so it will
be at least a week before I receive them.
And now I am OUT OF CHECKS. And I have people to pay. I asked about
getting temporary checks, and was told there was a $1 fee per check. No
I am disgusted, to say the least. I called the Waterfront branch to file a
complaint, but was not able to get a live person.
I would appreciate a call from someone to discuss this further, or my two
accounts are going to be closed and moved to Merchants. I am THRILLED
with their customer service.
By the way, your website is down, so this is the only way I can figure to get
through to someone.